Is the DVD cracked? Netflix requests that customers perform the following troubleshooting steps: First, check the bottom of the disc for dirt or clearly damaged areas. If damage is visible, clean gently using a soft cloth and lukewarm water.
For a cracked DVD, visit the Netflix website and click “Report DV or Shipping Problem.” Netflix will send out a replacement disc the next business day. When troubleshooting yields no answers, Netflix suggests trying to play the disc in a different DVD player. If problems persist, it may be a digital rights management issue, typically triggered by certain computer software types. Contact Netflix for help if the DVD will not play on any player.