This topic contains 1 reply, has 1 voice, and was last updated by  admin 4 years, 11 months ago.

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  • #828

    admin
    Keymaster

    I dropped my Netflix DVD on the floor and it broke. There’s no way to repair it. What are my options with Netflix with notifying them or replacing it?

    #1944

    admin
    Keymaster

    Is the DVD cracked? Netflix requests that customers perform the following troubleshooting steps: First, check the bottom of the disc for dirt or clearly damaged areas. If damage is visible, clean gently using a soft cloth and lukewarm water.

    For a cracked DVD, visit the Netflix website and click “Report DV or Shipping Problem.” Netflix will send out a replacement disc the next business day. When troubleshooting yields no answers, Netflix suggests trying to play the disc in a different DVD player. If problems persist, it may be a digital rights management issue, typically triggered by certain computer software types. Contact Netflix for help if the DVD will not play on any player.

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